POLL ::: If the rear differential of a 4WD jeep is overhauled by a Jeep Dealer because of failure

should the dealership instinctively look at the front IDENTICAL high
failure rate differential such as for fluid check and other possible
problems in a quick check without customer request ???

Yes or No

Dealer comments welcome

 

| should the dealership instinctively look at the front IDENTICAL high
| failure rate differential such as for fluid check and other possible
| problems in a quick check without customer request ???
|
| Yes or No
|
| Dealer comments welcome

They are in there doing a specific repair to a specific component, NOT in there
to perform routing maintenance. So, I would say no. The assumption is that
the owner has already had the routine maintenance checks performed as
recommended...which would cover the fluid check, etc. on your list. I'm sure
the cost for the rear diff repair doesn't include maintenance checks on any
other part of the vehicle. But, that's just my opinion.

 

The initial request was to investigate a rear whining sound, not
specifically to replace the differential. The rear differential was
then overhauled upon service advisor recommendations. Shoul entire
drive line been inspected ?

 

Are you sure it is identical?


Matt

 

No.


Matt

 

The question I have is has there been a subsequent problem with the front
differential or are you concerned that there could be one in the future?
Have you noticed any problems or noises since the work? If I'd been working
the job I wouldn't have automatically suspected a problem with the front
diff. I'm looking forward to hearing what has happened since you had the
rear diff work done. If you haven't had any problems I wouldn't fret
worrying when the front end will go out.

Best of luck,

Tom Heintz "Mopar Maniac"

 

yes but you know alot of times customers don't know when maintence is due and
actually welcome the fact that some dealers keep trac of it regardless if they get
it done there or not

 

It went out 120 days after repair of the rear.

 

Oh, and did I mention the rear pinions were all torn up in the
overhauled rear from just 120 days ago and had to be redone also again
just two days after the front was rebuilt.

So here we have 3 differential reworks now in 120 days and I might be
looking at a fourth on the front again for a concern that was
mentioned.

Be aware, these are JEEP DEALERS doing the repairs !

 

True...but you wouldn't want to pay a master mechanic rate for the time spent
"checking fluids" that typically would be done by a more junior level person at
half the cost.

| yes but you know alot of times customers don't know when maintence is due and
| actually welcome the fact that some dealers keep trac of it regardless if
they get
| it done there or not
|
| "James C. Reeves" wrote:
|
| > | > | should the dealership instinctively look at the front IDENTICAL high
| > | failure rate differential such as for fluid check and other possible
| > | problems in a quick check without customer request ???
| > |
| > | Yes or No
| > |
| > | Dealer comments welcome
| >
| > They are in there doing a specific repair to a specific component, NOT in
there
| > to perform routing maintenance. So, I would say no. The assumption is
that
| > the owner has already had the routine maintenance checks performed as
| > recommended...which would cover the fluid check, etc. on your list. I'm
sure
| > the cost for the rear diff repair doesn't include maintenance checks on any
| > other part of the vehicle. But, that's just my opinion.
|

 

Yes, they should have. No they won't.

 

Just how many pinions do you have in your rear differential? If you
have more than one, then I think I know what your problem is!


Matt

 

OK smart ass.
The PINION BEARINGS.

 

Would you please name names, like where and who the dealership is, so that
the
rest of us can avoid them?

I get so sick of these complainers like yourself badmouthing repair places
then not saying who or where the repair place is. It really makes me think
that the reason your not doing so is that there's other extenuating
circumstances
where it's your fault, and you don't want to accept the blame for it so you
don't want to give any opportunity for checking up your story.

If this story were really true and it really was their fault, you would have
no
qualms about telling us who it is that is screwing up your vehicle. Since
your
protecting their identity I question that your story is really true.

Ted

 

Well, that is a rather different failure mode than the pinion gear. Did
your differential leak oil? Most bearing failures are from lack of
lubrication. Probably the next most frequent failure mode is over
stress due to misalignment, excessive preload or abuse during use.

Matt

 

No point within this group.
If you work for Chrysler Customer relations you will be hearing from
me within the week and then you will know.

 

I don't.

I think it's pretty obvious now, that you fabricated most of this story.
What
I can't figure though is why you took your Yugo into a Chrysler dealership
in
the first place.

Ted

 

When my rear failed I checked the fluids myself before I took it in. Mine
happened at 42k. Just over the 3/36 warranty time. And I had complained of
mine making noise before the warranty ran out. Twice at the dealer ! They
just said "normal for mileage and year" yeah, right ! It failed and then
they said $900 ! I said NO WAY! and called Customer Care. I just calmly
asked for "a adjustment on a out of warranty repair". They were very
cordial and took some comments from me and then put me on hold and came back
and said "no problem, we'll cover the parts if you cover the labor". I said
fine and it cost me $300 to fix it. The Grand Cherokee now has 80k on it
and working fine. Did you call them first about this ? It's a common
failure on late model Jeeps probably since they are using junk Chinese
bearings or something in there. The earlier Jeeps hardly ever failed.

Steve m.... (Pittsburgh, Pa) Jeep fixed happily at Quick Micks Chrysler
Jeep in the North Hills of Pennsylvania (5 star dealer)

 

You are living proof it takes small things to entertain childish
minds.
I have better things to do with my time.
Your childish attitude surfaced quite well Teddy.
Nitey nite.

 

Oh goody, I was beginning to think I wasn't entertaining you
anymore.

What? Better than posting here? Apparently not.

Ted