Instrument Cluster

  • Thread starter Thread starter Sheila
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Sheila

Has anyone ever had to get theirs replaced? We started the paperwork for a
2001 Dodge Ram last Monday the 28th and were told that the instrument
cluster would be replaced and would take a 5 days max. They told us that
next Thursday that the cluster wasn't in yet, but would only take 20 minutes
to install once it was in and that it was being ordered from Detroit. This
is a Chrysler/Dodge dealership.

Yesterday was the day they said the truck would be ready, but told us the
cluster hasn't arrived yet. Today is the day when they said they'd know
where the cluster was. This truck is such a sweet deal ($17K 32K miles
fully loaded, ext. cab) that we're willing to wait however long it takes,
but our problem is: why doesn't the service department know how long it
takes for an instrument cluster to get in and why can't they track it
somehow? Does it not come through normal channels like Fed Ex, etc.? If
they said it would be two weeks, that's fine. But they keep telling us,
"Two more days..." again and again.

If someone tells me it takes 3 weeks to get this type of part, I'll accept
it and stop hassling the dealer.

Sheila
 
Sheila said:
Has anyone ever had to get theirs replaced? We started the paperwork for a
2001 Dodge Ram last Monday the 28th and were told that the instrument
cluster would be replaced and would take a 5 days max. They told us that
next Thursday that the cluster wasn't in yet, but would only take 20 minutes
to install once it was in and that it was being ordered from Detroit. This
is a Chrysler/Dodge dealership.

Yesterday was the day they said the truck would be ready, but told us the
cluster hasn't arrived yet. Today is the day when they said they'd know
where the cluster was. This truck is such a sweet deal ($17K 32K miles
fully loaded, ext. cab) that we're willing to wait however long it takes,
but our problem is: why doesn't the service department know how long it
takes for an instrument cluster to get in and why can't they track it
somehow? Does it not come through normal channels like Fed Ex, etc.? If
they said it would be two weeks, that's fine. But they keep telling us,
"Two more days..." again and again.

If someone tells me it takes 3 weeks to get this type of part, I'll accept
it and stop hassling the dealer.

Sheila
Click to expand...
And the latest news is that it'll be ten days at the minimum because the
clusters are made in Mexico and then shipped to Detroit to get the odometer
set. It seems the time gets reset whenever we check in. And so it goes...

Sheila
 
Why did they have to replace the instrument cluster?
I'm sorry for prying but I'm the curious type.

Be careful of the bait and switch.

Ric
 
Ric said:
Why did they have to replace the instrument cluster?
I'm sorry for prying but I'm the curious type.

Be careful of the bait and switch.

Ric
Click to expand...
It was a used car that was "just in" and hadn't been given the once over by
the service department yet. All the dash gauges were inoperable. I'd be
suspicious of bait and switch if we'd seen the ad, but I don't think the car
had been advertised yet and we don't mind getting another comparable truck
at this point. It could be a bunch of half-truths and lies. The car drove
fine during a test drive. If we tell them that we'd like to look at
something else, would that be allowing them to bait and switch us? We'll
see.

Sheila
 
It's probably nothing malicious but most answers you are getting are most
likely based on averages not real factual data about your order. Most of the
time when a deal orders a part is in stock in the local distribution
warehouse (a couple of days away). If it doesn't come in by them they must
not of had it and it must be coming from a regional warehouse (a couple more
days away). If it doesn't com in by then it must have to come from the
factory (just takes a couple more days to get). If it doesn't come by then
maybe we should call somebody and find out something real (and there you
are).

KS
 
And ya gotta ask in these situations in this age of computers, databases
and networks: Don't they have an inventory control network that will
tell them what part they have and where? I have never understood this
thing of car dealerships ordering something and supposedly only being
able to tell if it's in the wharehouse by if it comes in in three days
they must've had it, and if they wait two weeks and it hasn't shown up,
then it must've been out of stock. What idiots.

Bill Putney
(to reply by e-mail, replace the last letter of the alphabet in my
address with "x")
 
Bill Putney said:
And ya gotta ask in these situations in this age of computers, databases
and networks: Don't they have an inventory control network that will
tell them what part they have and where?
Click to expand...

They do. The problem is that most of the parts counter guys are too
busy staring at the boobs of the trainer when she's giving them the
instructions to operate the thing that they have no idea how to track
an order.

The parts managers all know and if you stand your ground and don't
take a lot of baloney for an answer and insist that they actually look
it up right, they can tell you. But don't abuse the privilege, use a little
sense and don't waste the manager's time over some nonessential
$5 piece of plastic trim that you ordered 2 days ago.

Ted
 
Maybe the problem is that they have changed the cluster but it still didn't work, so they got another and it didn't work either, so now they are embarased and can't figure out what is wrong. Kind of like my problem that I posted 2 days ago. I'm just stopping by now to delete my account since I haven't had even 1 reply, not even a hello back. good luck.
 
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