Mark Stuart said:
As Bruce stated in a response to your question, check with your state's
consumer department or an attorney. Our problem with Chrysler financial
was years ago and we found out after paying off the car that THEY
changed the due date even though we had paid a week prior to the due
date in our contract and n the payment book. We only found out this
after we didn't get the title and were told we had late fees from month
one! Why no one ever called us I cannot say. But our state consumer
department told us we had two years from the date of incidence to file a
complaint. The loan was for five years and since it started from the
first payment, we had passed the time to file a complaint.
So, check it out NOW before it may be too late to do anything about
it. You don't want to regret waiting too long. Though we like Chrysler
cars, we will never finance through them again.
Mark
DON'T GO TO THE WEBSITE!!!!!!!!!!!! I check into the website
over a year ago and was checking for more info. I was just browsing
(nothing wrong with the account but I was checking out the
site).(Besides that, there is NO PLACE for complaints on the
website-hey they are PERFECT and don't need a place to complain
to/about them.) Next thing, a few months ago, I was told I was behind
2 payments. I had the cancelled checks in my hand but they didn't
want to hear it. They said I checked in to make internet payments and
I was not making them. Never mind that they had cashed my checks. I
had problems for over 4 months. Each time I would call , I would get
a different person, each saying that it was taken care of. I would get
phone calls all hours of the day from Chrysler Financial wanting to
know WHEN I was going to make my payments. I kept each name and phone
number they were calling from. I then , after being so frustrated,
sent out 23 fax to each of the people who called, with copies of
checks and letters stating the problems and my intentions to NEVER USE
CHRYSLER FINANCIAL AGAIN. I FLOODED them with faxs. I even sent it to
people in CF that I never talked to. Each day I would send a flood
of fax to them, tieing them up. I would call them also. FINALLY THEY
got tired of me and got it settled. I bet they remember MY NAME. They
can forget my name in 6 months when it is paid off. NEVER NEVER EVER
AGAIN will I use CHRYSLER FINANCIAL, and I am a retired Chrysler
employeed.
I don't recommend the same procedure but I hope you get it fixed.
GOOD LUCK
