Hi everyone, I’m hoping to connect with other Pacifica owners who’ve faced similar issues.
I have a 2020 Chrysler Pacifica that’s only 5 years old with about 100,000 miles. The dealership diagnosed scratched/scored cylinders and quoted me $15,327 for an engine replacement. The car’s value is around $19,500, so the repair bill would be more than 75% of its worth. Up to this point, I’ve kept up with all regular maintenance and service intervals.
Mopar initially mentioned a 30% assistance offer, but that still leaves the repair higher than the car’s value. The service advisor repeatedly told me it wouldn’t be wise to “throw money at a failing vehicle” and quickly redirected me to sales, even offering just $500 trade-in for a 5-year-old minivan.
When I contacted Mopar directly, I was told the dealership decides on assistance — but from what I understand, Mopar approves or denies goodwill coverage. The dealership says they’ve submitted the request, but I feel like I’m stuck in a loop with no one taking ownership.
Has anyone here had Mopar cover an engine replacement outside of warranty or gotten better results by escalating?
Thanks in advance!
I have a 2020 Chrysler Pacifica that’s only 5 years old with about 100,000 miles. The dealership diagnosed scratched/scored cylinders and quoted me $15,327 for an engine replacement. The car’s value is around $19,500, so the repair bill would be more than 75% of its worth. Up to this point, I’ve kept up with all regular maintenance and service intervals.
Mopar initially mentioned a 30% assistance offer, but that still leaves the repair higher than the car’s value. The service advisor repeatedly told me it wouldn’t be wise to “throw money at a failing vehicle” and quickly redirected me to sales, even offering just $500 trade-in for a 5-year-old minivan.
When I contacted Mopar directly, I was told the dealership decides on assistance — but from what I understand, Mopar approves or denies goodwill coverage. The dealership says they’ve submitted the request, but I feel like I’m stuck in a loop with no one taking ownership.
Has anyone here had Mopar cover an engine replacement outside of warranty or gotten better results by escalating?
- Did you work directly with a Mopar case manager or field rep?
- Did the dealership advocate on your behalf?
- Were you able to get assistance that actually made the repair worthwhile?
Thanks in advance!