2000 Concorde LXi Tranmission

Yep. It's a variation on what you get if you write to complain about the
specific implementation of any aspect of the vehicle:

Thank you for your letter concerning your <automaker> product. We
appreciate your business and your concerns are important to us.

Regarding your questions about <poor headlamp performance, turn signals,
seat belts, gas filler door sticking in cold weather, cupholder size,
whatever>: Please be advised that all <automaker> products, including your
vehicle, comply in full with all applicable Federal standards.

Please do not hesitate to contact us if we may be of help in the future.

Sincerely,

Misti Debbi Blondi,
<automaker> Customer Relations

 

Well... perhaps it will come to pass as you suggest, however, I've had
considerable success in such maters by sending them to an individual. And
that individual has to be an executive. Executives don't want to see or hear
about their names being associated with negative press (the net). Often -
usually very large corporations - their executive assistants write back with
a letter containing some of what you suggest but nearly always with the name
of someone they're giving it; that the old fly paper trap. Got it, get rid
of it, still got it, get rid of it.... it goes in circles. They want to get
rid of the piece of paper in their hand but the damn thing has their name on
it. What to do? "Give it to Mikey. He'll eat it!" So Mikey get's it. Sooner
or later it get low enough in the chain to where it lands on someone's desk
who really understand the issues and has the capability of addressing them;
usually an engineer or project manager. Because it now has HIS/HER name on
it... and it came from above ... sent by someone "brave" enough to write the
top brass... hey, man... better answer this so it stops flying around. "No
on else ta' give it to!"

It starts with something like this:

Dear Mr. Zetsche:



I realize this is misdirected but I want to make sure I receive a definitive
response to the questions I ask. As a man in charge of producing a great
car, I 'm sure you recognize the importance of solid communication with the
consumers who buy those cars and keep those plants of yours running as well
as they do; we're a fickle lot. So please see that his/her gets placed into
the hands of a capable individual who can answer these questions.

But... maybe I'll strike out. But again... maybe not. We'll see.

 

You certainly will with that sloppy grammar and syntax.

 

LOL

 

If the customer already told you that, then you

Ripping him off??? or verifying the repair?? I mean you still have the 6
step trouble shoot even if we know what the problem is.
That is true, for me and you, we know what is bad, but for Joe blow or
Aarcuda down the street, he may not know that, Also just because the
customer says his speedo doesnt work doesnt mean that there may be something
else wrong, maybe another fault, We at least want to check the system with
the DRB and then clear the codes and test drive it. The labor op for the
sensor is .2 the diagnostic time is .6.

 

if a person comes to my dealership and says "my output speed sensor is bad"
my reply is if you would like for me to replace the sensor and not do any
diagnosis, I would be proud to perform the repair BUT I cannot guarantee
that will fix your issue without proper diagnosis.

 

Your "pearls" will be right there swirling among all the other grammatical
errors, Daniel.

"The manual has claimed "No fluid change is necessary" for decades now. It
was OK to follow this suggestion in the days of the overengineered,
bulletproof Torqueflite transmissions. With the electronic transmissions,
it's difficult to change the fluid often enough."

Indeed!

 

What's the point? An "executive" doesn't know dick about transmissions
unless he came up through engineering, in which case he probably knows
more detailed info about a 1980 Torqueflite 904 than about the current
products. He's just going to punt it off to a flunkie, who may or may
not bump in to the right engineer who knows the real answer. Either way,
you'll get a "definitive" answer, but the odds of it being right are
about 50/50.

In this case, the sensible thing to do is what everyone who is familiar
with these transmissions recommends: follow the "severe usage" schedule.
Your bases are covered that way.

 

Well, does it or doesn't it?

 

That's exactly what I plan to do unless I get an answer form Chrysler
engineering telling me it isn't necessary.

 

Alright, I'll bite. What grammatical errors do you think you see?

 

You really like to do things the hard way, eh?

 

Aw, Daniel. You don't REALLY wanna' do this do ya'? Alright. Here's a taste:



1) ".manual has claimed.." Manuals claim nothing; people and
institutions represented as "legal entities" claim things. Manuals are
inanimate objects.

2) " .for decades now." Which is it "decades" . or "now"? "Now" not
needed; adds nothing.

3) "..this suggestion". The manual is not a compilation of "suggestions".
A manual is a set of instructions.

4) ".change the fluid often enough". Awkward. "Enough"? There's
something called "too much" and "too little"? By what standard? You? The
manual? Not clear. Or did you mean something to the effect that "it's
difficult to know just when to change the fluid."?



That's enough. I quite. You're fine. J

 

I don't relish the thought, but often do find myself pushing on a rope.

 

Once again, My humble apologies, I forget that you have no common sense and
I have to spell things out., I will go out and find the stick... But may I
ask you this? where can I find one of the magical books!!!!

 

And that would be an acceptable answer.

Bill Putney
(To reply by e-mail, replace the last letter of the alphabet in my
adddress with the letter 'x')

 

Once again, My humble apologies, I forget that you have no common sense and
I have to spell things out., I will go out and find the stick... But may I
ask you this? where can I find one of the magical books!!!![/QUOTE]

Still, you haven't answered the question.
-DO- the procedures change from day to day?
If so, your work habits are inconsistent and undisciplined.
If not, then you are merely BSing your way through this.
The stick is up your ass where you left it.

The "magical" book is available from Mitchell;

http://buymitchell1.com/Merchant2/merchant.mvc?Screen=PROD&Product
_Code=MLE05&Category_Code=ESTMAN

Or, you can buy one from Real Time;

http://www.laborguide.net/

And there is always Chilton's;

http://www.chiltonsonline.com/

Notice that Chilton's also shows a Timing Belt manual, it
probably only shows how to replace them, not how to diagnose when
one has jumped the sprockets, so it won't help you much.

 

That's not a grammatical error, it's sophistry on your part. No points.

The "now" does border on being redundant, but "For decades now", "for
years now", etc. is perfectly acceptable usage. Zero points.

Sophistry. Zero points.

"It is difficult to change the fluid often enough" is perfectly clear and
not at all awkward. Zero points.

You *what*, now?

 

Chilton's isn't that great.

Larry
Behold Beware Believe

| In article <>,
|
| > > > > Yes I did. Your use of the word "normally" suggests that on one
| > > > > day the page in the labor guide says one thing and on another
| > > > > day, it says something else.
| > >
| > > Well, does it or doesn't it?
| >
| > Once again, My humble apologies, I forget that you have no common sense
and
| > I have to spell things out., I will go out and find the stick... But may
I
| > ask you this? where can I find one of the magical books!!!!
|
| Still, you haven't answered the question.
| -DO- the procedures change from day to day?
| If so, your work habits are inconsistent and undisciplined.
| If not, then you are merely BSing your way through this.
| The stick is up your ass where you left it.
|
| The "magical" book is available from Mitchell;
|
| http://buymitchell1.com/Merchant2/merchant.mvc?Screen=PROD&Product
| _Code=MLE05&Category_Code=ESTMAN
|
| Or, you can buy one from Real Time;
|
| http://www.laborguide.net/
|
| And there is always Chilton's;
|
| http://www.chiltonsonline.com/
|
| Notice that Chilton's also shows a Timing Belt manual, it
| probably only shows how to replace them, not how to diagnose when
| one has jumped the sprockets, so it won't help you much.

 

Hardly sophistry... and you know it with such a weak defense.
But definitely a Sisyphean exercise to make you see otherwise. I saw it
coming. That's why I said "I quite".
Grammar AND syntax errors, Daniel. Your "Pearls." Lets get back to
mechanics. Your no English teacher... and that's OK.