2 year/30,000 mile service

Discussion in 'General Motoring' started by L Sternn, Apr 19, 2005.

  1. L Sternn

    L Sternn Guest

    Heh - Dropped my car off the today - the warranty expires tomorrow.

    He asked if I wanted the 2 year/30,000 mile service done and listed
    off all sorts of stuff it includes (oil change, de-carbonizing the
    engine or something like that and a whole bunch of other stuff).

    I was actually thinking about doing it until he told me the price:

    I don't think so.

    I think I'll just get an oil change at Jiffy Lube instead. Even
    though it's 3 years old, it's only got 25,000 (almost).

    Anyway, after 3 years the only problems are:

    brake fluid leak - slow, I've only had to top it off once, but I can
    see it in my regular parking space.

    1 of 2 windshield fluid squirters is clogged.

    CD changer got an "ERR" last Friday and won't play or eject any discs.

    Not bad for a Chrysler.
    L Sternn, Apr 19, 2005
  2. L Sternn

    Treeline Guest

    A brake fluid leak is not under warranty? On the old drum brakes, the cylinders
    used to go and leak. A bleed screw be loose?
    This drives me nuts. They won't fix that either? Or lend you a paper clip if
    it's thin enough?
    You don't say what model but it's not bad. If they don't fix it, then that
    would give me pause for reflection, time enough to read the fine print on the
    warranty. Not covered?
    Treeline, Apr 19, 2005
  3. L Sternn

    L Sternn Guest

    I guess I wasn't clear - they haven't told me those things aren't
    covered. I'm expecting them to fix them.
    L Sternn, Apr 19, 2005
  4. L Sternn

    David Guest

    They will not fix those problems if you do not tell them the problems. I
    worked at DC and the dealer cannot fix a warrantible problem unless the
    customer tells the service department the problem! They audit the dealers
    warranty files and if not placed on the invoice when customer explains the
    problem, then DC will charge back the repairs, so make sure you communicate
    all the problems so the dealer will do the repairs.
    David, Apr 19, 2005
  5. Regarding the Err on the CD player. Mine has been doing it for a while. I
    just remove the CD cartridge and push it back in. Apparently something has
    wiggled loose.
    Kirsten Daily, Apr 19, 2005
  6. L Sternn

    L Sternn Guest

    I might be able to remove it with needle-nosed pliers, but I don't
    know - America's Service Station stole my pair out of my old car a
    couple years ago and I don't need them enough to have replaced them.

    The CD changer did this once before a couple months ago, but it then
    acted fine when I drove it next.

    I just hope I didn't have to tell them that I want all 4 CDs that are
    in it.
    L Sternn, Apr 20, 2005
  7. L Sternn

    L Sternn Guest

    What is wrong with you people?

    Of course I told them all the problems.

    I bet you 2 idiots would have shelled out the $599 for the 2 year/30K
    As I would expect - why should they fix something that I don't tell
    them is a problem?

    Oh yeah - there was another minor problem that I forgot to mention -
    one of the little plastic things where the convertible latch fits when
    the top is down had fallen out.

    So far, they've fixed 2 of the problems, sent the CD changer out for
    repair and are going to get the fluid leak tomorrow. They tell me it
    should be ready tomorrow afternoon.

    2 days for 4 problems - not too bad. And they're tinting the windows
    too. Their price for that was in line with a couple other places I
    checked and hopefully I can trust a dealer not to **** that up,
    although who knows - maybe they'll do something stupid like not clean
    the windows first.

    I didn't tell them to do that. Should I have?

    What the **** did you 2 clowns think I told them when I dropped it

    "No, I don't want to pay $599 for an oil change (and a few other
    things) but my warranty expires tomorrow. Can I just leave it here
    a couple of days?"

    Oh, and Treeline - it's a Sebring. Note that I crossposted this
    thread to the Sebring group.

    There's a 3 year warranty and it expires today. I got a good deal on
    it because they still had 5 of the previous year's models on the lot.
    Given that information, maybe even you will be able to figure out what
    model year it is.
    Oh well - I should have known better. I thought maybe someone would
    have some thoughts on whether there is any part of their 2y/30K
    service that I should really get done.

    Unfortunately, all the details of what it entailed escaped my mind
    once he told me the price except for the oil change and
    "decarbonizing" something in the engine.

    I do need an oil change, but the decarbonizing thing sounded like
    snake oil to me. I'll see if he can provide me with a list when I
    pick it up.
    L Sternn, Apr 20, 2005
  8. L Sternn

    L Sternn Guest

    There might also be liability issues.

    Suppose they noticed some problem with the brakes, ignore it, and then
    the customer's brakes fail resulting in a fatal accident.
    L Sternn, Apr 21, 2005
  9. There is always the opportunity of Milking the Warranty - - - AKA wasting
    the customers time
    Mark Bittmann, Apr 22, 2005
  10. Wasting the customers time? How so if the car is already in the shop for
    other service work. Makes no difference to the customer if they fix six
    other things before you pick it up at 6:00 that night. Not sure I
    understand the comment.
    James C. Reeves, Apr 22, 2005
  11. That is a good point as well. It would be dumb to leave something that
    needs fixing "unfixed", especially if they can call the customer and say
    "Hey I found this problem and we can fix it under warranty".
    James C. Reeves, Apr 22, 2005
  12. L Sternn

    Treeline Guest

    The following message was brought to you by L Sternn, apparently a sour kraut
    of some unknown, foaming origination. The sort of scum who spits in peoples'
    faces which discourages people from helping people. Fortunately, there are many
    states that pass Good Samaritan laws so when people stop to help people, they
    don't get sued by scumbags like L. Sternn. As you read the post below, notice
    how rude and vulgar L Sternn is. This post sounds as though he got drunk
    watching his favorite pro wrestlers at the same time or maybe Jerry Springer's
    trailer trash.
    Treeline, Apr 23, 2005
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